It's now been a week since ScienceOnline Together 2014 (and I don't know about you guys, but I'm still down with the hideous #scioplague. I'm really ready to be done with feeling like I am swallowing a sword all the time). It was, despite some difficulties that I hope we all move forward together to solve, a fantastic opportunity to meet new people, chat with old friends, and engage in some really interesting and important discussions on how to communicate science in an online world. This year there was a little more focus on visual forms of communication, ways to get science out there that don't always involve writing lengthy explainers. While I'm a lover of a well written explainer, I am very, very glad that these different methods, using infographics, video, virtual games and other methods are getting some play. There is far more than one way to communicate science, and I want to see them all done well.
This year I was very pleased to lead a session, proposed by the brilliant and notorious Ivan Oransky, on commenting. The following writeup is based on the GREAT notes by Kristin Harper, who was nice enough to be the note taker. It is sometimes out of order and highly biased. If you were at the session, please do write up your own summary and help me out! Or, even....put your opinions in the comments.
Everyone knows you shouldn't read the comments. Comments with a nasty tone can bring your article down. Comments are full of trolls who tell you about your comma problems and call you an "unbridled" man-hater. The idea that you shouldn't read the comments is so pervasive that there's a twitter feed for it. Due to research showing that negative comments bring down the opinion of a piece, PopSci banned comments altogether.
Why do we want comments at all? I personally like comments because often...they tell me I am wrong. I'd rather be told I am wrong, get the science right, and improve my understanding and the understanding of my readers, than let incorrect statements persist. In addition, I find my commenters are often funny, smart, and can add a lot to knowledge of a topic. Other session members said that comments added multiple answers to a single question, giving different perspectives.
But as our discussion at #scio14 showed, not all comments are bad. David Shiffman of Southern Fried Science noted that because his group blog is very focused on marine science, the commenters tend to me more knowledgeable than they might be on sites that are more general. On the other hand, Ivan Oransky pointed out that on Retraction Watch, some comments might be knowledgeable, but they can also skirt very close to being libelous, and Victoria from PLoS blogs agreed that accusations of fraud and libel cannot be left in the comments section. Tara Haelle noted that when she writes about vaccines, for example, she welcomes discussion, but doesn't want links to harmful sites to slip past, and that it is sometimes very difficult to tell the difference between a concerned parent and a troll who is "just asking a question." We discussed how some bloggers prefer pre-moderations (all comments are held for approval), or post-moderation (if something harmful appears it can be taken down). Comment moderators noted that, on high traffic sites, sorting through the comments about three times a day could do the trick to separate the wheat from the chaff.
When it comes to comment moderation, there were several different options. Bug Girl said that she uses a yellow card/red card system. My own comment policy asks people to avoid ad hominem attacks and other logical fallacies. I employ a three strike method, and should you attempt to be a jerk, I'll tell you how you are violating the comment policy, and give you a chance to re write your comment. In most of the situations, I have found volunteers gladly rewrite their comments. They'd rather make the point than insult. Others at the session recommended systems that allow you to downvote comments that are bad (enough downvotes will hide the comment altogether), and those which allow a flagged reporting system that sends an email to the administrator. Still others recommended disemvoweling a terrible comment (just taking out all the vowels) or rewriting it in haiku form. Moderation AND a form of therapy. Others, like Ivan, note that he will edit comments that are libelous or severely problematic, and often includes a note saying how he edited the comment.
I myself prefer not to edit comments. I don't want to silence voices of dissent, or those who might be unable to speak up in any other forum. Ad hominem attacks, however, cross the line.
But of course, before you can have negative comments or positive comments or even off topic comments, you have to get comments at all. We noted that a lot of comments have moved, and conversations often take place on Facebook or Twitter rather than in the comments of posts. Likes and RTs are the "nice post!" of 2014. To gather these comments into one place, Victoria Costello of PLoS Blogs recommended storify, and noted that PLoS has developed a media curation tool for its site. There are also widgets that connect Facebook comments to article comments.
But it also helps if you don't require a potential commenter to create an account, or use an interface like Discus, where one account makes it easy to log in on many platforms. Several people in the session said that for those truly desperate for comments, ask a question, even give away items for the best answer.
What came out of all of this? Ivan (who proposed the session in the first place and who I consulted for advice) both agreed that we wanted the session to be productive, to come out with something useful. We decided to crowdsource ideas for best practices in commenting. Not everyone chooses to have comments, and that's ok! But I say that comments are like sex. Not everyone will choose to have it, people may choose to have it in different ways and with different people, but if you want to have comments, it's generally a good idea to use a condom. Have a set of best practices and a comment moderation policy that you can refer to.
Below are the best practices that we came up with over an hour of discussion. These are obviously not comprehensive, and we'd love to get more feedback and ideas!
- Have a clear written comment policy. (But expect that people probably won't read it and you'll need to remind them.)
- Provide positive feedback for good comments wherever possible. For example, you can link to a comment in a follow up story, make something a featured comment, or reply to a comment with a note about how great it is.
- Reserve the right to edit comments or delete comments. Don't be afraid to enforce your policy.
- Define name calling. "This person is a fraud" is just as much name calling as "This person is a stinky carnivorous hippo."
- Limit the number of links. WordPress often defaults to sending comments to moderation if there are two links in them or more. This helps keep spam down. Let people know that when they complain to you about their well researched comment with many links. Keep an eye out for those comments. They aren't all spam!
- Most importantly: Join the conversation! A good commentariat is the result of good interaction between the bloggers and their commenters.
So, how did we do? What do you think of our best practices? Let us know...in the comments.